In his remarks at the Manthan, Shri Nadda underlined that, while significant progress has made under the scheme, there is scope to do better. He highlighted two main observations: (i) substantial improvements has been made over the last decade, but continued efforts are needed to further enhance public healthcare delivery, and (ii) evolving towards a patient-centric ecosystem is critical for meeting the ever-increasing expectations of public service delivery.
The Union Health Minister spoke about the importance of environment and ambiance in healthcare facilities, emphasizing that a positive hospital environment affects the mental wellbeing of both patients and staff. He pointed out that while thousands of patients visit hospitals daily and receive quality treatment, there is a noticeable lack of positive from the patient despite getting best of the clinical treatment, which calls for introspection and better communication from the hospitals to patients and the public.
A key point of discussion was the perception of government hospitals and the factors that contribute to the image building. The Minister urged all stakeholders to focus on understanding the root causes of these perceptions, including issues related to infrastructure, cleanliness, staff behaviour, amenities, and management, in order to identify and implement practical solutions.
Shri Nadda noted that while challenges encountered by hospitals may vary, many of these could be addressed through better management and prioritization of services. However, chronic challenges on account of lack of lack of prioritization and proper attention, and this leads to dilution of services provided to the patients.
Encouraged by the constructive discussions during the Manthan, the Union Health Minister underlined that identifying the issues is the first step towards improvement. He emphasized the importance of continuous monitoring, regular reviews, and meaningful enforcement to ensure that the quality of services remains high across all healthcare institutions.
A significant focus was placed on the role of Jan bhagidari (people’s participation) in achieving better healthcare outcomes. The Minister stressed that involving local communities and encouraging a sense of belongingness to the healthcare facilities can enhance the effectiveness of the Kayakalp Scheme. This needs to be fostered as a nationwide movement, he said, to ensure the sustained success of the initiative.
In response to the growing pressure on premium institutions in Delhi and other major cities, Shri Nadda called for a stronger focus on state hospitals, especially at the grassroots level, including Sub-Health Centres (SHC). The future strategy, he said, will emphasize training, capacity building, innovation, and the adoption of eco-friendly approaches. A focus on enhancing people’s participation and integrating technology into healthcare delivery will also be critical to easing the burden on top-tier institutions.
The Union Health Minister concluded by reiterating that “Kayakalp is more than just a cleanliness initiative, it is a transformation in the way healthcare services are delivered, conceived, and executed”. He expressed hope that all stakeholders will take the insights from today’s session and work collaboratively to ensure that the objectives of cleanliness, hygiene, and efficient public service delivery are met across all healthcare institutions in India.
Smt. Roli Singh, Addl. Secretary, Union Health Ministry; Jaideep Kumar Mishra, Addl. Secretary and Financial Advisor, Union Health Ministry; Dr Vinod Kotwal, Addl. Secretary, Union Health Ministry; Dr Sunita Sharma, DGHS; heads of central healthcare institutions, NGOs and senior officials of the Union Health Ministry were present at the meeting.
PIB
