In response to public concerns and grievances surrounding the implementation of smart power meters, Managing Director Jammu Power Distribution Corporation Limited (JPDCL), Shiv Anant Tyal made several important announcements today.
Acknowledging the difficulties faced by consumers in examining meter readings, the Managing Director has directed that, henceforth, meters shall preferentially be installed on consumers’ house walls. To ensure a seamless and transparent installation process, JPDCL officials will accompany the vendors at the time of meter installation.
Responding to the need for accuracy verification, the JPDCL will install old digital meters in parallel with smart meters in specific locations. This trial phase will assess the accuracy and authenticity of readings produced by the newly installed smart meters.
Helpline numbers and help desks have been established to receive calls and promptly address issues regarding smart meters. These resources will serve as a direct line of communication for consumers to report and resolve meter-related concerns.
Dedicated Nodal Officers have been appointed from various subdivisions of JPDCL to oversee the redressal of Smart Meter grievances. They will be responsible for resolving consumer complaints related to Smart Meters received through calls, SMS or WhatsApp.
Contact Information of Nodal Officers is as under:
Name of Officer
Designation
Division
Sub Division
Contact No.
Jai Pal Sharma
Assistant XEN
ED-I Parade
Tech Officer to XEN Parade
9419140965
Satwinder Kour
AE
ED-I Parade
SD-I Parade
7889704529
Sanjeev Hans
AE
ED-I Parade
SD-II Canal
9419185909
Vijay Kumar
AE
ED-I Parade
SD-III Parade
9419136258
Amit Sethi
AE
ED-I Parade
SD-IV Nagrota
9419101213
Neha Salathia
AE
ED-III Rehari
SD-I Canal
9419141355
Sandeep Tagortra
AE
ED-III Rehari
SD-II Janipur
9419304605
Amjad Parvez
AE
ED-II Gandhi Nagar
Div Gandhi Nagar
7006878102
Vishal Anand
AE
ED-II Gandhi Nagar
SD-I Greenbelt
9419185576
Ashutosh Sharma
AE
ED-II Gandhi Nagar
SD-II Gangyal
9419182220
Abhineet Gupta
AE
ED-II Gandhi Nagar
SD-III Miransahib
9622130283
Lakhwinder Singh
AE
ED-II Gandhi Nagar
SD-IV Bishnah
9697581334
For any smart meter-related concerns or queries, consumers are encouraged to contact the designated helpline numbers and reach out to the appointed Nodal Officers for prompt assistance.
