Srinagar : A training workshop was organized Friday at the Directorate of Industries and Commerce Sanat Ghar, Bemina, for the officials and stakeholders of the Micro and Small Enterprises Facilitation Council (MSEFC), Kashmir Division.
The session was conducted by senior officials from the Ministry of Micro, Small and Medium Enterprises (MSME), Government of India.
Director, Industries & Commerce, Kashmir, was present on the occasion. Addressing the participants, he highlighted the critical role of timely payments in ensuring the sustainability of MSMEs and the importance of capacity building in strengthening institutional response mechanis
The workshop focused on the Online Dispute Resolution (ODR) portal, a key digital initiative under the RAMP (Raising and Accelerating MSME Performance) program. Supported by the World Bank, RAMP aims to enhance market access, technology adoption, and credit facilitation for MSMEs, with one of its core objectives being the resolution of delayed payments.
The ODR portal, integrated with the existing Samadhan Portal, offers a simple, transparent, and cost-effective mechanism for MSMEs to report and resolve payment disputes through an online platform. This helps reduce the reliance on time-consuming legal processes, thereby supporting faster redressal.
During the training, participants were oriented on the purpose and features of the ODR portal, procedural flow of lodging disputes, integration with existing government platforms such as Samadhaan and advantages of adopting online mechanisms over conventional legal remedies.
Director reiterated the J&K Government’s commitment to strengthening the MSME ecosystem in Jammu & Kashmir, and urged stakeholders to actively utilize the ODR mechanism to ensure prompt settlement of dues and foster a culture of timely payments.
This initiative is a major step forward in institutionalizing digital redressal mechanisms and aligns with the broader goals of the Ministry of MSME to promote transparency, efficiency, and ease of doing business for small enterprises.
